Let's talk about your gift
A question about your order, a custom idea, or just want to check if a photo will work — we're here Mon–Sat, 10am–7pm IST.
Frequently asked questions
Everything people usually ask before ordering. Still unsure? Just WhatsApp us.
Pick a product, upload your photo and add any names, dates or messages at checkout. Prefer chatting? Send your photo on WhatsApp (+91 62663 31255) and we'll set everything up for you.
Any clear, well-lit photo where faces are visible works — straight off your phone is fine. Avoid heavy filters, sunglasses and very dark shots. Not sure? WhatsApp us the photo and we'll confirm in minutes.
Always. We send a free design preview on WhatsApp within 48 hours, and we don't print until you approve it. Tweaks are unlimited — we keep refining until you love it.
Design preview in 48 hours, then 5–7 days for delivery anywhere in India once you approve. Need it sooner for a birthday? Tell us the date and we'll try to prioritise it.
Because every piece is made to order just for you, we offer a partial Cash on Delivery (COD) option. You can pay a small advance to confirm your order, with the remaining amount payable at the time of delivery. We also accept payments via UPI, cards and net banking. All payments are fully secure.
We pack every piece in protective, gift-ready packaging — but if anything arrives damaged, send us an unboxing video within 24 hours and we'll ship a free replacement.
Since each item is custom-made with your photos and text, we can't accept returns for change of mind. If there's a printing error or damage on our side, we'll remake it free of charge.
Yes! We love corporate gifting, wedding favours and event orders. Email hello@giftylo.com with your quantity and occasion, and we'll share special pricing and a timeline.
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