Terms of service
Last Updated: August 4, 2026
Welcome to Giftylo.
These Terms of Service ("Terms") govern your access to and use of the Giftylo website, products, services, and all related features made available through our platform.
By accessing our website, browsing our products, creating an account, or placing an order with Giftylo, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service, our Privacy Policy, Shipping Policy, and Return & Refund Policy.
If you do not agree with any part of these Terms, you should discontinue using our website and services.
About Giftylo
Giftylo is a premium personalized gifting brand dedicated to creating thoughtfully designed, handcrafted, and customized products for individuals, families, and businesses.
Most products available on our website are manufactured specifically according to the customer's personalization requirements and are therefore unique to each order.
Eligibility to Use Our Website
By using our website, you represent and warrant that:
• You are at least 18 years of age or are accessing the website under the supervision of a parent or legal guardian.
• You are legally capable of entering into a binding agreement.
• All information provided by you is accurate, complete, and up to date.
• You will use this website only for lawful purposes and in accordance with these Terms.
We reserve the right to refuse access or service where permitted by applicable law.
Use of Our Website
You agree to use the Giftylo website responsibly and only for legitimate purposes.
While using our website, you agree that you will not:
• Use the website for any unlawful or fraudulent activity.
• Attempt to gain unauthorized access to our systems or servers.
• Introduce viruses, malware, ransomware, or other harmful software.
• Copy, reproduce, scrape, or distribute website content without written permission.
• Interfere with the security or functionality of the website.
• Misrepresent your identity or impersonate another individual or business.
• Abuse promotional offers, discount codes, referral programs, or loyalty benefits.
Any misuse of our website may result in suspension of access, cancellation of orders, legal action, or any other remedies available under applicable law.
Account Responsibility
If you create an account with Giftylo, you are responsible for maintaining the confidentiality of your login credentials.
You agree to:
• Keep your password secure.
• Ensure that your account information remains accurate.
• Notify us immediately if you suspect unauthorized access to your account.
You are responsible for all activities carried out through your account unless otherwise required by applicable law.
Product Information
We strive to ensure that all product descriptions, photographs, pricing, dimensions, specifications, and other information displayed on our website are accurate.
However, certain variations may occur due to:
• Device display settings.
• Screen brightness and colour calibration.
• Lighting during product photography.
• Natural characteristics of handcrafted materials.
• Manufacturing tolerances.
Such variations do not constitute product defects.
We reserve the right to correct typographical errors, pricing errors, product descriptions, or other inaccuracies at any time without prior notice.
Personalized Products
Most products offered by Giftylo are made specifically according to the personalization details submitted by the customer.
Customers are solely responsible for reviewing and verifying all personalization details before placing an order.
This includes, but is not limited to:
• Names
• Spellings
• Dates
• Uploaded Photographs
• Gift Messages
• Custom Artwork
• Delivery Information
Once production has commenced, personalized orders generally cannot be modified or cancelled.
Giftylo shall not be responsible for errors resulting from inaccurate information provided by the customer.
Order Acceptance
Submitting an order on the Giftylo website constitutes an offer to purchase a product and does not automatically guarantee acceptance of your order.
All orders are subject to review and acceptance by Giftylo.
We reserve the right to refuse, cancel, or limit any order at our sole discretion, including but not limited to situations involving:
• Suspected fraudulent activity.
• Inaccurate pricing or product information.
• Payment verification issues.
• Product unavailability.
• Duplicate or suspicious orders.
• Violation of these Terms of Service.
If an order is cancelled after payment has been successfully received, any eligible refund will be processed in accordance with our Return & Refund Policy.
Pricing & Payments
All prices displayed on the Giftylo website are listed in Indian Rupees (INR) unless otherwise specified.
Prices are subject to change without prior notice.
While we make every effort to ensure accurate pricing, inadvertent errors may occasionally occur.
In such cases, Giftylo reserves the right to:
• Correct pricing errors.
• Cancel affected orders.
• Contact the customer before processing the order.
• Refuse orders placed due to obvious pricing mistakes.
Payment Methods
We accept payments through secure third-party payment providers.
Available payment methods may include:
• UPI
• Credit Cards
• Debit Cards
• Net Banking
• Digital Wallets
• Buy Now, Pay Later (where available)
• Cash on Delivery (where available)
Available payment methods may vary depending on your location and order value.
Payment Security
The security of your payment information is extremely important to us.
Giftylo does not collect or store your complete debit card number, credit card details, CVV, UPI PIN, internet banking credentials, or other sensitive financial information.
Payments are securely processed by trusted PCI-DSS compliant payment gateway providers using industry-standard encryption technologies.
Shipping & Delivery
Shipping timelines displayed on our website are estimated delivery periods only.
Although we work with trusted logistics partners, actual delivery timelines may vary due to circumstances beyond our reasonable control.
These may include:
• Weather conditions.
• Natural disasters.
• Public holidays.
• Transportation disruptions.
• Government restrictions.
• Courier operational delays.
• High seasonal demand.
Delivery delays caused by such circumstances shall not automatically qualify an order for cancellation, return, replacement, or compensation.
Please refer to our Shipping Policy for complete details regarding order processing, dispatch, delivery timelines, and shipping conditions.
Returns, Replacements & Refunds
Returns, replacements, and refunds are governed exclusively by our Return & Refund Policy.
Customers are encouraged to review that policy carefully before placing an order.
For personalized products, returns are generally not accepted except in eligible situations specifically mentioned in our Return & Refund Policy.
User Submitted Content
Certain products require customers to upload photographs, logos, artwork, text, or other personalized content.
By submitting such content, you confirm that:
• You own the content or have obtained all necessary permissions to use it.
• The content does not infringe any copyright, trademark, privacy, publicity, or other legal rights of any third party.
• The content does not contain unlawful, defamatory, offensive, abusive, obscene, hateful, or otherwise inappropriate material.
Giftylo reserves the right to refuse, cancel, or remove any order containing content that violates these Terms or applicable laws.
Intellectual Property
Unless otherwise stated, all intellectual property rights relating to the Giftylo website and its content remain the exclusive property of Giftylo or its respective licensors.
This includes, but is not limited to:
• Brand Name
• Logo
• Product Designs
• Product Images
• Graphics
• Icons
• Illustrations
• Videos
• Product Descriptions
• Website Layout
• Website Design
• User Interface (UI)
• User Experience (UX)
• Source Code
• Marketing Materials
• Digital Assets
These materials are protected under applicable copyright, trademark, design, and intellectual property laws.
No content from this website may be copied, reproduced, modified, distributed, published, transmitted, displayed, or commercially exploited without prior written permission from Giftylo.
Copyright
All content available on this website is protected by applicable copyright laws.
Unauthorized reproduction, republication, redistribution, or commercial use of any content, photographs, graphics, product designs, or written material from this website is strictly prohibited and may result in legal action.
Disclaimer
Giftylo strives to provide accurate, complete, and up-to-date information on this website. However, we do not warrant or guarantee that all content, product descriptions, images, pricing, specifications, or other information is always accurate, complete, reliable, current, or error-free.
Product images displayed on our website are intended for illustrative purposes. Due to differences in screen settings, lighting conditions, handcrafted manufacturing processes, and material characteristics, slight variations in colour, texture, finish, or appearance may occur.
Such variations are natural and shall not be considered defects.
Website Availability
While we make every effort to ensure uninterrupted access to our website, Giftylo does not guarantee that the website will always be available, secure, or free from errors, viruses, or technical interruptions.
We reserve the right to temporarily suspend, restrict, modify, or discontinue any part of the website without prior notice for maintenance, upgrades, security improvements, or operational reasons.
Limitation of Liability
To the fullest extent permitted by applicable law, Giftylo shall not be liable for any indirect, incidental, consequential, punitive, or special damages arising out of or relating to:
• Use or inability to use our website.
• Delay in manufacturing or delivery.
• Product availability.
• Technical issues.
• Website interruptions.
• Loss of business.
• Loss of profits.
• Loss of data.
• Third-party service failures.
Our total liability, if any, shall in no event exceed the total amount paid by the customer for the specific product giving rise to the claim.
Indemnification
You agree to indemnify, defend, and hold harmless Giftylo, its owners, employees, partners, affiliates, suppliers, and service providers from and against any claims, liabilities, damages, losses, costs, expenses, or legal fees arising out of:
• Your misuse of the website.
• Your violation of these Terms.
• Your infringement of any intellectual property rights.
• Content uploaded or submitted by you.
• Violation of any applicable law or regulation.
Force Majeure
Giftylo shall not be held responsible for any delay or failure to perform its obligations due to events beyond our reasonable control.
Such events may include, but are not limited to:
• Natural disasters
• Floods
• Fires
• Earthquakes
• Severe weather conditions
• Pandemics
• Government restrictions
• War
• Civil unrest
• Transportation disruptions
• Power failures
• Internet outages
• Courier service interruptions
• Labour strikes
• Any other unforeseen circumstances beyond our reasonable control
In such situations, we will make every reasonable effort to resume normal operations as soon as possible.
Third-Party Services
Our website may integrate or provide access to third-party services including payment gateways, logistics providers, analytics services, social media platforms, marketing tools, and other technology providers.
These services operate independently and are governed by their respective terms and privacy policies.
Giftylo is not responsible for the content, policies, availability, or practices of any third-party service providers.
Governing Law
These Terms of Service shall be governed by and interpreted in accordance with the laws of the Republic of India.
Dispute Resolution
In the event of any dispute arising out of or relating to these Terms, our products, or services, both parties agree to first make reasonable efforts to resolve the matter through mutual discussion and good faith negotiations.
If a resolution cannot be reached, such disputes shall be subject to the exclusive jurisdiction of the competent courts located in Indore, Madhya Pradesh, India, unless otherwise required under applicable law.
Severability
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue to remain valid and enforceable to the fullest extent permitted by law.
No Waiver
Failure by Giftylo to enforce any provision of these Terms shall not be interpreted as a waiver of any rights or remedies available under applicable law.
Entire Agreement
These Terms of Service, together with our Privacy Policy, Shipping Policy, Return & Refund Policy, and any other policies published on our website, constitute the complete agreement between you and Giftylo regarding your use of our website and services.
Changes to These Terms
We reserve the right to update, modify, or replace these Terms of Service at any time without prior notice.
Any changes become effective immediately upon publication on our website unless otherwise stated.
We encourage customers to review these Terms periodically before using our website or placing an order.
Contact Us
If you have any questions regarding these Terms of Service or require assistance, please contact us.
Email:
hello@giftylo.com
Phone / WhatsApp:
+91 6266331255
Business Hours:
Monday to Saturday
10:00 AM to 7:00 PM (IST)
Thank You
Thank you for choosing Giftylo.
We are committed to providing a secure, transparent, and reliable shopping experience while delivering thoughtfully crafted personalized gifts with the highest standards of quality, service, and customer care.