Shipping policy
Last Updated: August 4, 2026
Thank you for shopping with Giftylo.
Every order placed with Giftylo is crafted with care, precision, and attention to detail. Since the majority of our products are personalized and made specifically for each customer, order processing and delivery timelines may differ from those of ready-made products.
This Shipping Policy explains how we process, manufacture, dispatch, and deliver your order, along with important information regarding shipping timelines, tracking, delivery, and customer responsibilities.
By placing an order with Giftylo, you acknowledge that you have read, understood, and agreed to this Shipping Policy.
Order Processing
Once your order is successfully placed, our team begins reviewing your order before it enters production.
During this stage, we verify:
• Order details
• Personalization information
• Uploaded photographs or artwork
• Shipping address
• Contact information
• Payment confirmation (where applicable)
Orders are generally processed within 1 to 2 business days.
Order processing begins only after successful order confirmation and, where applicable, successful payment verification.
Manufacturing Timeline
As most Giftylo products are made-to-order and personalized, manufacturing begins only after your order has been reviewed and approved.
The standard production time is generally between 2 to 7 business days depending on:
• Product type
• Level of customization
• Order quantity
• Availability of raw materials
• Production workload
• Seasonal demand
• Festival periods
Certain premium, handcrafted, or highly customized products may require additional production time.
Where possible, estimated production timelines will be displayed on the relevant product page.
Shipping & Delivery Timeline
Once your order has successfully completed production and passed our quality inspection process, it will be carefully packed and handed over to one of our trusted shipping partners.
Estimated delivery timelines after dispatch are:
Metro Cities
Approximately 2 to 5 Business Days
Tier 2 & Tier 3 Cities
Approximately 3 to 7 Business Days
Remote Locations
Approximately 5 to 10 Business Days
These delivery estimates are indicative only and should not be treated as guaranteed delivery commitments.
Actual delivery times may vary depending on your location, courier operations, weather conditions, public holidays, and other factors beyond our reasonable control.
Order Tracking
As soon as your order is dispatched, you will receive a shipping confirmation through your registered email address, SMS, or WhatsApp (where applicable).
Tracking details may include:
• Courier Partner Name
• Tracking Number
• Shipment Status
• Tracking Link
Customers are encouraged to monitor their shipment using the tracking information provided.
Shipping Charges
Shipping charges, if applicable, will be displayed clearly during checkout before payment is completed.
From time to time, Giftylo may offer:
• Free Shipping
• Promotional Shipping Offers
• Discounted Shipping Rates
Such offers are subject to change without prior notice and may be available only for selected products, locations, or promotional campaigns.
Delivery Address
Customers are responsible for providing complete and accurate delivery information at the time of placing an order.
Please carefully verify the following details before completing your purchase:
• Recipient Name
• House / Flat Number
• Street / Locality
• City
• State
• Postal / PIN Code
• Mobile Number
• Email Address
Giftylo shall not be responsible for delays, failed deliveries, additional shipping charges, or returned shipments resulting from incorrect, incomplete, or inaccurate information provided by the customer.
Failed Delivery Attempts
Our logistics partners may make multiple delivery attempts in accordance with their operational policies.
If a delivery cannot be completed due to reasons including, but not limited to:
• Customer unavailable at the delivery location.
• Incorrect or incomplete address.
• Invalid contact information.
• Customer refusing to accept the shipment.
• Failure to respond to courier communication.
the shipment may be returned to us.
Where re-dispatch is requested, additional shipping charges may apply.
Delivery Delays
While we strive to dispatch and deliver every order within the estimated timelines, certain delays may occur due to circumstances beyond our reasonable control.
These circumstances may include:
• Adverse weather conditions.
• Public holidays.
• High seasonal demand.
• Natural disasters.
• Government restrictions.
• Transportation disruptions.
• Courier operational issues.
• Political disturbances.
• Technical or infrastructure failures.
Such delays do not automatically qualify an order for cancellation, replacement, refund, or compensation.
Damaged or Tampered Packages
If your package appears to be damaged, tampered with, or opened at the time of delivery, we recommend that you:
• Record a continuous unboxing video.
• Capture clear photographs of the package before opening it.
• Contact our Customer Support Team within 24 hours of delivery.
Claims relating to damaged or incorrect products will be reviewed in accordance with our Return & Refund Policy.
Multiple Shipments
Orders containing multiple products may be shipped together or separately depending on:
• Product availability.
• Manufacturing schedules.
• Packaging requirements.
• Warehouse operations.
Customers will receive tracking information for each shipment where multiple packages are dispatched.
International Shipping
At present, Giftylo primarily serves customers within India.
We may introduce international shipping in the future.
For international orders, customers shall be solely responsible for any customs duties, import taxes, local handling charges, VAT, GST, or other charges imposed by the destination country unless otherwise specified.
Customer Responsibilities
Customers are requested to:
• Review all order details carefully before placing an order.
• Ensure that personalization information is accurate.
• Track shipments using the tracking details provided.
• Be available to receive the shipment at the delivery address.
• Report any shipping-related issue promptly.
Timely communication helps us resolve delivery-related concerns more efficiently.
Force Majeure
Giftylo shall not be liable for delays or failure to perform its shipping obligations where such delays result from circumstances beyond our reasonable control, including but not limited to:
• Natural disasters.
• Floods.
• Fires.
• Earthquakes.
• Pandemics.
• Government restrictions.
• Transportation failures.
• Internet outages.
• Labour strikes.
• Civil unrest.
• War.
• Any other unforeseen event beyond our reasonable control.
In such situations, we will make reasonable efforts to resume normal operations as quickly as possible.
Changes to This Shipping Policy
Giftylo reserves the right to modify, update, or revise this Shipping Policy at any time without prior notice.
Any changes become effective immediately upon publication on our website.
Customers are encouraged to review this Shipping Policy periodically before placing an order.
Contact Us
If you have any questions regarding order processing, shipping, dispatch, delivery, or tracking, please contact our Customer Support Team.
Email:
hello@giftylo.com
Phone / WhatsApp:
+91 6266331255
Business Hours:
Monday to Saturday
10:00 AM to 7:00 PM (IST)
Thank You
We sincerely appreciate your trust in Giftylo.
Every order is prepared with care and attention to detail, and we remain committed to delivering premium personalized gifts safely, securely, and as efficiently as possible.