Privacy policy
Last Updated: August 4, 2026
Your privacy is important to us.
At Giftylo, we are committed to protecting your personal information and maintaining complete transparency regarding how your information is collected, used, stored, and protected.
This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices you have when you interact with our website or purchase our products.
By accessing or using the Giftylo website, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy.
About Giftylo
Giftylo is a premium personalized gifting brand that specializes in creating thoughtfully designed and handcrafted gifts made specifically for each customer.
To provide a secure and seamless shopping experience, we collect certain information that helps us process orders, deliver products, provide customer support, improve our services, and comply with applicable legal requirements.
Information We Collect
Depending on how you interact with our website, we may collect different types of information.
Personal Information
When you place an order, create an account, subscribe to our newsletter, or contact us, we may collect information such as:
• Full Name
• Email Address
• Mobile Number
• Billing Address
• Shipping Address
• City
• State
• Country
• Postal / PIN Code
• Company Name (where applicable)
Order Information
To process your order efficiently, we may collect:
• Order Number
• Products Purchased
• Quantity
• Personalization Details
• Gift Messages
• Uploaded Photographs
• Custom Artwork
• Design Preferences
• Delivery Instructions
Payment Information
Payments made on Giftylo are processed securely through trusted third-party payment service providers.
Depending on the payment method selected, payment-related information may include:
• Payment Status
• Transaction Reference Number
• Payment Confirmation
• Order Value
For your security, Giftylo does not store your complete debit card number, credit card details, CVV, UPI PIN, internet banking credentials, or other sensitive payment information.
All online payments are processed through secure and PCI-DSS compliant payment gateways.
Device & Technical Information
When you visit our website, certain technical information may automatically be collected, including:
• IP Address
• Browser Type
• Operating System
• Device Type
• Language Preference
• Time Zone
• Pages Visited
• Session Duration
• Website Navigation
• Referral Source
• Approximate Location
This information helps us improve website performance, security, and user experience.
Personalization Information
Since Giftylo specializes in customized gifts, customers may voluntarily submit content for personalization purposes, including:
• Personal Photographs
• Recipient Photographs
• Names
• Initials
• Dates
• Custom Messages
• Logos
• Artwork
• Design References
This information is used solely for manufacturing and delivering your personalized order.
Ownership of such content remains with the customer or the respective copyright owner.
How We Use Your Information
The information we collect helps us provide a secure, efficient, and personalized shopping experience.
We may use your information for purposes including:
• Processing and confirming your orders.
• Manufacturing personalized products.
• Verifying payments.
• Arranging shipping and delivery.
• Providing customer support.
• Responding to your enquiries.
• Sending order confirmations and shipping updates.
• Improving our website, products, and services.
• Detecting and preventing fraudulent activities.
• Complying with legal and regulatory obligations.
• Maintaining internal business records.
We use your information only for legitimate business purposes and do not use it in ways that are inconsistent with this Privacy Policy.
Cookies & Similar Technologies
Our website uses cookies and similar technologies to improve your browsing experience and enhance website functionality.
Cookies may be used to:
• Remember your preferences.
• Keep products in your shopping cart.
• Improve website performance.
• Understand how visitors interact with our website.
• Enhance security.
• Personalize your shopping experience.
Most web browsers allow you to control or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features and functionality.
Analytics
To better understand how our website is used and to improve customer experience, we may use analytics services.
These services may collect anonymous information such as:
• Number of visitors.
• Pages viewed.
• Time spent on pages.
• Device type.
• Browser information.
• Traffic sources.
• Website performance data.
The information collected through analytics is generally aggregated and does not directly identify individual users.
Marketing Communications
With your consent, Giftylo may send you communications relating to:
• New product launches.
• Exclusive offers and discounts.
• Festival and seasonal promotions.
• Cart reminders.
• Product recommendations.
• Company updates.
You may unsubscribe from promotional emails at any time by clicking the unsubscribe link included in our emails or by contacting our customer support team.
Transactional communications, such as order confirmations, payment confirmations, shipping notifications, and important service updates, will continue to be sent where necessary.
WhatsApp & SMS Communication
If you provide your mobile number, we may contact you through phone calls, SMS, or WhatsApp for purposes including:
• Order confirmation.
• Payment verification.
• Shipping updates.
• Delivery notifications.
• Customer support.
• Responses to your enquiries.
Promotional communications through WhatsApp or SMS will only be sent where permitted by applicable law or with your consent.
Third-Party Service Providers
To operate our business efficiently, Giftylo works with trusted third-party service providers.
These providers may assist us with:
• Payment processing.
• Order fulfillment.
• Shipping and logistics.
• Website hosting.
• Cloud storage.
• Analytics.
• Marketing tools.
• Customer support.
These service providers receive only the information necessary to perform their services and are expected to protect your information in accordance with applicable privacy and security standards.
Sharing Your Information
We value your privacy and do not sell, rent, or trade your personal information to third parties.
However, we may share limited information where necessary with:
• Payment Gateway Providers.
• Courier & Logistics Partners.
• Manufacturing or Printing Partners (where required to fulfill your personalized order).
• IT Infrastructure Providers.
• Website Service Providers.
• Government Authorities when required by law.
• Law Enforcement Agencies where legally necessary.
Information shared with these parties is limited to what is reasonably necessary to provide our services or comply with legal obligations.
Data Security
Protecting your personal information is one of our highest priorities.
Giftylo implements appropriate technical, administrative, and organizational security measures designed to protect your information against unauthorized access, disclosure, alteration, misuse, or destruction.
While we continuously work to safeguard your information, no method of transmission over the Internet or electronic storage is completely secure. Therefore, although we strive to use commercially acceptable security measures, we cannot guarantee absolute security.
We encourage customers to protect their account credentials and immediately notify us of any suspected unauthorized activity.
Data Retention
We retain your personal information only for as long as necessary to:
• Process and fulfill your orders.
• Provide customer support.
• Maintain warranty or service records where applicable.
• Comply with legal, regulatory, tax, and accounting obligations.
• Resolve disputes.
• Prevent fraudulent activities.
• Improve our products and services.
When your information is no longer required for these purposes, it will be securely deleted, anonymized, or disposed of in accordance with applicable legal requirements.
Children's Privacy
Our website is intended for individuals who are legally capable of entering into binding contracts under applicable laws.
We do not knowingly collect personal information directly from children without appropriate parental or legal guardian consent.
If we become aware that personal information relating to a child has been collected unintentionally, we will take reasonable steps to delete such information as soon as practicable.
Your Privacy Rights
Depending on the laws applicable to your location, you may have the right to:
• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, subject to applicable legal obligations.
• Withdraw consent where processing is based on your consent.
• Opt out of promotional communications.
• Request clarification regarding how your personal information is processed.
To exercise any of these rights, please contact us using the contact details provided below.
Third-Party Links
Our website may contain links to third-party websites, payment gateways, courier tracking portals, social media platforms, or other external services.
These third-party websites operate independently and have their own privacy policies and terms of use.
Giftylo is not responsible for the privacy practices, security, content, or policies of any third-party websites. We encourage you to review their respective privacy policies before providing any personal information.
International Data Transfers
As our business grows, some of our trusted service providers may process information using servers located in different regions or countries.
Where such transfers occur, we take reasonable steps to ensure that appropriate safeguards are implemented to protect your personal information in accordance with applicable privacy laws.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or regulatory obligations.
Any changes will become effective immediately upon publication on this page unless otherwise stated.
We encourage customers to review this Privacy Policy periodically to remain informed about how we protect their information.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us.
Email:
hello@giftylo.com
Phone / WhatsApp:
+91 6266331255
Business Hours:
Monday to Saturday
10:00 AM to 7:00 PM (IST)
We aim to respond to all genuine privacy-related enquiries as promptly as reasonably possible.
Thank You
At Giftylo, protecting your privacy is an important part of delivering a safe, secure, and trustworthy shopping experience.
We value the trust you place in us and remain committed to handling your personal information responsibly, transparently, and with the highest level of care.