Contact information
Last Updated: August 4, 2026
Thank you for visiting Giftylo.
We are committed to providing a smooth, transparent, and reliable shopping experience. If you have any questions about your order, our products, personalization, shipping, returns, or any other enquiry, our Customer Support Team is here to help.
Legal Information:
Firm Name:
Dzinr Global
Proprietor Name:
Anurag Vedi
Firm Address:
37C, Suryadev Nagar, CAT Road, Indore-452009 MP
Customer Support
Email:
hello@giftylo.com
Phone / WhatsApp:
+91 6266331255
Business Hours
Monday to Saturday
10:00 AM to 7:00 PM (IST)
Sunday: Closed
Support Response Time
We aim to respond to all customer enquiries within 24 business hours. During festivals, promotional events, or periods of high order volume, response times may occasionally be longer. We appreciate your patience and understanding.
Before Contacting Us
To help us assist you more efficiently, please keep the following information ready when contacting our support team:
• Order ID
• Registered Email Address
• Registered Mobile Number
• Brief Description of Your Query
• Product Photographs (if applicable)
• Unboxing Video (for damage or incorrect product claims)
Order & Product Support
Our Customer Support Team can assist you with:
• Order Status
• Shipping & Delivery Updates
• Product Personalization Queries
• Return & Refund Assistance
• Cancellation Requests
• Payment-Related Queries
• General Product Information
• Technical Support Related to Your Order
Business Enquiries
For business collaborations, bulk gifting, corporate orders, partnership opportunities, or media enquiries, please contact us at:
Email:
hello@giftylo.com
Customer Satisfaction
At Giftylo, every gift is created with care, creativity, and attention to detail. We value every customer and are committed to providing prompt assistance, transparent communication, and the highest standards of service throughout your shopping experience.
We appreciate your trust and look forward to serving you.